ResolveLink
AI-assisted collections and arrears resolution for rural banks
Commercial launch Q1 2027. Early-access deployments are open now.
Recover more of the book with fewer collector hours — inbound message triage, payment-likelihood signals, stage-calibrated outreach, and an audit-grade contact log built for the Indonesian regulatory shape.
What ResolveLink does
Inbound message triage that tells a promise to pay apart from a complaint or a dispute — so a commitment gets tracked and a dispute gets escalated instead of chased
Payment-likelihood signals from repayment history and engagement patterns, so collector hours land on the accounts where contact actually changes the outcome
Outreach calibrated to overdue stage and borrower context — a first-reminder tone at day five, a firmer structured-resolution tone later, never the repetition pattern that turns a collection into a complaint
A complete timestamped contact log — every attempt, channel, and outcome — exportable in the shape a compliance reviewer or internal audit asks for
One case, auto-assigned. One visit, fully verified.
- 01A new collection case is assigned automatically — nearest route, balanced workload — with the reason stated right on the card.
- 02Before the visit, the collector verifies their identity with a face scan, so the institution knows who was really at the door.
- 03The payment proof is read by AI and cross-checked against the amount entered — a mismatch is flagged before it becomes a dispute.
Simulated walkthrough of the collector app with fictional data, in Bahasa Indonesia — as field teams would use it.
Indonesian rural banks and small commercial banks managing significant collection portfolios.
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