AgentLink
AI WhatsApp agent for fintech customer workflows
A purpose-built customer-engagement agent for fintech operations: birthday outreach, eligibility-gated cross-sell, loan reminders, pre-overdue collection nudges, and inbound product FAQ — all on WhatsApp, in Bahasa Indonesia.
What AgentLink does
Birthday and anniversary outreach as a relationship-building rhythm
Eligibility-gated cross-sell and top-up offers, suppressed automatically for any account in arrears — the same agent that runs the collection nudges knows who should not be receiving an offer
Loan due-date reminder cascade — gentle pre-due tone seven, three, and one day before each payment
Pre-overdue collection nudges in the first week of late payment, with regulator-aligned conduct
Inbound FAQ on customer enquiries, with human escalation when confidence is low
A maturing loan. A live simulation. A warm handoff.
- 01Thirty days before a loan matures, AgentLink reaches out first — an invitation, not a pitch, and never to an account in arrears.
- 02The customer asks for an installment simulation; the agent gathers the amount and tenor conversationally.
- 03The figures come from a deterministic calculator — the AI never invents a number — and are clearly labelled an illustration, not an offer.
- 04The moment the customer wants to proceed, AgentLink hands the conversation to a human loan officer with a tracked lead reference.
Simulated conversation with fictional data. The chat runs in Bahasa Indonesia; the scene captions above the phone narrate each step in English.
Rural banks and multifinance institutions in Indonesia that operate customer engagement on WhatsApp.
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